Carpet Cleaning W13 Service Terms and Conditions
These Terms and Conditions govern the provision of carpet cleaning and related services by Carpet Cleaning W13 to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company requesting or receiving the services.
Company means Carpet Cleaning W13, the provider of the carpet cleaning services.
Services means carpet cleaning and any additional cleaning or related services agreed between the Customer and the Company.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract formed between the Customer and the Company in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides professional carpet cleaning and related services within the W13 area and surrounding districts, subject to availability. The specific Services to be provided, including methods, areas to be cleaned, and any additional work, will be confirmed at the time of booking or in subsequent written confirmation.
Any estimates of time for completion of the Services are approximate and for guidance only. The Company reserves the right to modify the planned method or order of work where necessary in order to complete the Services safely and efficiently.
3. Booking Process
3.1 A booking may be requested by the Customer via the Companys designated booking channels. Bookings are subject to availability and are not confirmed until explicitly accepted by the Company.
3.2 The Customer must provide accurate and complete information regarding the Premises, including access details, parking arrangements, the approximate size and condition of the carpets, and any particular issues such as staining, pet odours, or water damage.
3.3 The Company may, at its discretion, require a pre-visit assessment or request photographs to provide a more accurate quotation.
3.4 By confirming a booking, the Customer warrants that they are either the owner of the Premises or have the authority of the owner or occupier to arrange the Services.
3.5 The Company reserves the right to refuse or cancel any booking where it reasonably believes that the Premises are unsafe, inaccessible, or unsuitable for the performance of the Services.
4. Prices, Quotations and Estimates
4.1 Any prices or quotations supplied by the Company are based on the information provided by the Customer and on normal working conditions. If the information provided is incomplete or inaccurate, the Company may revise the quotation.
4.2 Unless expressly stated otherwise, all prices are quoted in pounds sterling. Any applicable taxes or surcharges will be identified before the Customer confirms the booking.
4.3 Where the Company provides an estimate based on a description given by the Customer without a site visit, the final price may vary if, on arrival, the scope or condition of the carpets and Premises differs from that described. In such cases, the Company will inform the Customer of any price adjustment before commencing the work where reasonably practicable.
5. Payments and Deposits
5.1 Payment terms will be confirmed at the time of booking. The Company may require a deposit or full prepayment to secure a booking, particularly for larger or commercial jobs.
5.2 Where payment is due on completion of the Services, the Customer must pay the outstanding balance immediately upon completion, using one of the payment methods accepted by the Company at that time.
5.3 If the Customer fails to make payment when due, the Company reserves the right to charge interest on any overdue amount at the statutory rate, and to recover any reasonable costs incurred in pursuing payment.
5.4 The Customer is responsible for ensuring that the person present at the Premises at the time of the Service is authorised to make payment on their behalf, where payment on completion is required.
6. Cancellations, Rescheduling and Access
6.1 The Customer may cancel or request to reschedule a booking by giving the Company reasonable notice via the designated contact channels. Specific notice periods and any applicable cancellation charges will be confirmed in the booking confirmation.
6.2 Where the Customer cancels a booking without sufficient notice, or fails to provide access to the Premises at the agreed time, the Company may charge a cancellation fee or retain all or part of any deposit paid, to cover the costs and loss of business.
6.3 If the Premises are not accessible at the agreed time, for example due to locked entrances, parking restrictions, or the absence of an authorised person, this may be treated as a late cancellation.
6.4 The Company may cancel or reschedule a booking at any time if it is unable to carry out the Services due to circumstances beyond its reasonable control, including but not limited to staff illness, equipment failure, extreme weather, or access or safety issues. In such cases, the Customer will be offered an alternative appointment time or a refund of any prepayment.
7. Customer Obligations
7.1 The Customer is responsible for providing safe, reasonable access to the Premises for the Companys staff and equipment, including a suitable parking location where required.
7.2 The Customer must ensure that all valuable, fragile, or easily damaged items are removed from the areas where Services will be carried out, or are adequately protected. This includes cables, electronic equipment, breakables, and personal items on or near the carpets.
7.3 The Customer must notify the Company in advance of any existing damage, defects, or issues that may affect the performance of the Services, such as loose carpet seams, delamination, water damage, or colour instability.
7.4 The Customer must ensure that there is an adequate supply of electricity and, where necessary, water at the Premises for the duration of the Services.
7.5 Unless otherwise agreed, the movement of heavy furniture or items is the responsibility of the Customer. Where the Company agrees to move items, this will be done at the Customers risk and only where it can be done safely.
8. Service Limitations and Results
8.1 The Company will use reasonable care and skill in providing the Services and will use cleaning methods, products and equipment appropriate to the type and condition of the carpets.
8.2 While every effort is made to achieve the best possible results, the Company does not guarantee that all stains, odours, or marks can be removed. The outcome will depend on the type of stain, the length of time it has been present, prior cleaning attempts, and the material of the carpet.
8.3 Certain pre-existing conditions such as fading, wear, sun damage, or previous chemical treatments may limit the effectiveness of cleaning and may be highlighted further after cleaning. The Company accepts no liability for highlighting of pre-existing conditions.
8.4 The drying time of carpets after cleaning will vary depending on ventilation, temperature, and carpet type. The Customer is responsible for ensuring adequate ventilation and taking care when walking on damp carpets to avoid slips, trips, or colour transfer.
9. Liability and Insurance
9.1 The Company will maintain appropriate insurance cover for public liability in connection with the Services. Evidence of such cover can be provided upon reasonable request.
9.2 The Company will not be liable for any loss or damage that is not a reasonably foreseeable consequence of its breach of these Terms and Conditions or its negligence.
9.3 The Companys total liability to the Customer arising out of or in connection with the Services, whether in contract, tort including negligence or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.
9.4 The Company will not be liable for any loss of profit, loss of business, interruption of business, or any indirect or consequential losses, whether arising from damage to property, delay, or otherwise.
9.5 The Company will not be responsible for pre-existing damage, defects, or deterioration in carpets or other items. This includes shrinkage, colour loss, or damage where the Company has acted in accordance with industry practice and the manufacturers care instructions, where available.
9.6 Nothing in these Terms and Conditions limits or excludes any liability which cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, or any rights that consumers have under mandatory UK consumer protection legislation.
10. Complaints and Claims
10.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within a reasonable period after completion of the work.
10.2 The Customer must allow the Company a reasonable opportunity to inspect and, where appropriate, to remedy any alleged defect in the Services.
10.3 Any claim for damage to property must be reported to the Company as soon as is reasonably practicable after the Customer becomes aware of the issue and, in any event, within a reasonable period following completion of the Services.
11. Health, Safety and Environmental Obligations
11.1 The Company will perform the Services in compliance with applicable health and safety requirements. The Customer must cooperate with the Company in maintaining a safe working environment at the Premises.
11.2 Customers, household members, staff, and pets should keep clear of the areas being cleaned and of the Companys equipment for the duration of the Services and until carpets are sufficiently dry.
11.3 The Company will use cleaning agents and methods appropriate for professional carpet care. If the Customer has any particular sensitivities or allergies, they must inform the Company before work begins, so that alternative products can be considered where feasible.
12. Waste Handling and Regulations
12.1 The Company will manage waste generated by the carpet cleaning process in accordance with applicable environmental and waste management regulations in the United Kingdom.
12.2 Any waste water, extracted dirt, or disposable materials arising from the Services will be handled and disposed of by the Company or by an authorised waste carrier, as appropriate, in a lawful and responsible manner.
12.3 The Customer must not request, and the Company will not agree, to any method of waste disposal that is unlawful or contrary to environmental regulations, including discharging chemical waste into inappropriate drainage systems.
12.4 Where the Customer requests removal and disposal of any carpets or related items, this may be subject to additional charges to reflect lawful disposal costs and handling requirements.
13. Privacy and Data Protection
13.1 The Company will collect and process personal data supplied by the Customer for the purposes of administering bookings, providing Services, handling payments, and dealing with enquiries or complaints.
13.2 Personal data will be handled in accordance with applicable UK data protection legislation. Information may be stored for a reasonable period as required for accounting, legal, or operational purposes.
14. Force Majeure
14.1 The Company will not be liable for any delay in performing, or failure to perform, any of its obligations under these Terms and Conditions if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, flooding, fire, industrial disputes, or restrictions imposed by authorities.
15. Variations and Assignment
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that particular Agreement.
15.2 The Customer may not assign or transfer their rights or obligations under this Agreement without the prior written consent of the Company.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided, unless mandatory consumer law provides otherwise.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written confirmation of booking and any specific written variations agreed between the Customer and the Company, constitute the entire agreement between the parties in relation to the provision of the Services.
17.2 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall remain in full force and effect.
